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Return Policy

A simple, transparent and ultra-fast return process for your electronic devices.

01
💻

Declare

Log in to your account, select your order and click <strong>"Return an item"</strong>. Choose the reason and validate.

Estimated time: 2 min
02
📦

Pack

Return the device in its original box with all accessories. Print the prepaid label and drop the package at a relay point.

Shipping fees: €0
03
💰

Refund

Upon receipt and testing of the device, we initiate the refund.

Validation: 99%

🚨 Important Reminder

For any return of a smartphone or tablet, make sure to delete your Google or Apple account and reset the device.

Our "Zero Stress" Guarantee

"If the product doesn’t suit you, we take it back. No questions asked, just efficient service."

14-day reflection period Expert technical testing Priority processing